Help Center

Support Center

We're here to help. Find answers below or reach out directly.

Frequently Asked

Common Questions

General

Trigemeo is an independent game and app development studio creating atmospheric board games, innovative puzzles, and smart everyday tools.

Trigemeo is a studio brand created and owned by Alexandr Ivanov. Android apps are published through Freebird s.r.o. (Czech Republic). iOS apps are published directly by the developer.

Our team works across Europe, with operations in the Czech Republic and Portugal.

Games & Apps

We develop for iOS (App Store) and Android (Google Play). Some projects may also be available on the web.

Most of our games are free to download with optional premium features available through in-app purchases or subscriptions. Each app's pricing is clearly stated on its store page.

Please email support@trigemeo.com with the app name, your device model, OS version, and a description of the issue. Screenshots or screen recordings are extremely helpful.

Most gameplay features work fully offline. Certain features like multiplayer (via Game Center) and cloud saves require an internet connection.

Absolutely. We have several projects in active development. Check our Projects page for updates.

Purchases & Subscriptions

Open the app and look for a "Restore Purchases" button in the settings or store section. Your purchases are tied to your Apple ID or Google account and can be restored on any device.

Subscriptions are managed through your device:

  • Apple: Settings → [Your Name] → Subscriptions.
  • Google: Play Store → Menu → Subscriptions.
⚠️ Uninstalling the app does NOT cancel your subscription. Please cancel before uninstalling.

First, try the "Restore Purchases" function. If the issue persists, contact us at support@trigemeo.com with your purchase receipt. You can also request a refund directly from Apple or Google.

Privacy & Data

We collect minimal technical data (crash logs, device model, OS version) to fix bugs. We do NOT collect your name, location, contacts, or payment details. See our full Privacy Policy for details.

Uninstall the app to delete all local data. For platform data (Game Center, Google Play Games), manage it through your account settings. For a full data erasure request, see the Account & Data Deletion section below or email support@trigemeo.com.

No. None of our applications request or access your location data.

Contact Us

Send Us a Message

Can't find your answer? Write to us directly. We respond within 48 hours.

Your Rights

Account & Data Deletion

You are always in control of your data. Here's how to delete it.

Delete Local Game Data

All game progress, settings, and preferences are stored locally on your device.

Action: Uninstall the app. This permanently removes all local data.

Manage Platform Data (Game Center / Google Play Games)

If you used Apple Game Center or Google Play Games for multiplayer, leaderboards, or achievements:

  • Apple: Go to Settings → [Your Name] → Game Center to manage your data.
  • Google: Go to play.google.com/settings or Settings → Google → Play Games.

Cancel Subscriptions (If Applicable)

If you have an active premium subscription, cancel it before uninstalling:

  • Apple: Settings → [Your Name] → Subscriptions → [App Name] → Cancel.
  • Google: Google Play → Menu → Subscriptions → [App Name] → Cancel.
⚠️ Uninstalling the app does NOT cancel active subscriptions.

Request Full Data Erasure

If you want to request a complete deletion of any data we may hold:

  • Send an email to support@trigemeo.com with the subject: "Data Deletion Request".
  • Include the app name and your device platform (iOS / Android).
  • We will confirm the deletion within 48 hours.

For privacy-related requests, you may also contact privacy@trigemeo.com.